Committee Contact EMail: Life.Member@REACTIntl.org
Committee Chairman: Frank Jennings (WA)

The following responsibilities of the Life Membership committee shall serve as operating guidelines.  These guidelines are subject to change at the discretion of the Board of Directors.  

• Research, develop and maintain recruitment programs attracting new life members.
  • Develop membership recruitment material with the Public relations committee targeting new life membership.
  • Research and develop life membership program to advance these members towards leadership and committee membership when appropriate.
  • Work with all Regional Director and teams in membership recruitment.

• Research, develop and maintain retention programs of members separating from other classes of REACT membership to consider Life membership.
  • Receive a list of life members, with contact information in February of each year for membership follow-up.
  • Reach out to speak with each Life member and document their individual status, to include;
    • Identifying their attachment, or not, to a local team.
    • Identifying types of activities as related to their unattached status.
    • Identifying life member needs for insurance coverage for the renewal process.
    • Identifying membership satisfaction with the frequency of contact by REACT International Inc.
• Develop a report to the Board of Directors listing active Life members for renewal consideration.
  • Members team affiliation, or not, should be noted 
  • Identify deceased members to be Honored on the silent key page
    • The accurate date of the members passing.
    • Ensure Public Relations generate appropriate, religion sensitive condolences to the member’s family.
• Receive complaints regarding Life members for resolution.  All complaints shall be submitted in writing, detailing the complaint to be considered.  Verbal complaints shall be considered after written receipt of said complaint is received. 
• The committee shall advise the Board of Directors and the membership committee of the complaint receipt, that is pending examination of the committee.
  • The committee shall contact and document the member’s response to the complaint.
    • Determination of the complaints legitimacy.
      • If not determined to be a bona-fide complaint:
        • File a report of the complaints, findings and opinion, with all original documents received, with the board of directors.
      • Bona-fide complaints shall be investigated by at least three members to include the membership development and retention chairman. 
      • All interviews shall identify the date, time, manner of communications i.e. phone, meeting etc., and findings of pertinent information relating to the complaint.
      • The committee shall consider the complaint for resolution and or identify the need for further action.
      • The committee shall report its findings and recommendations to the Board of Directors for final action.  The report shall include;
        • The original written complaint.
          • Date and time received
          • Manner of delivery i.e. mail, hand delivery etc.
        • The members interview report.
          • Including the date and time of the interview. 
          • The Manner of the interview i.e. meeting, phone etc.
          • The name of interviewer
        • All witness interview reports.
          • Including the date and time of the interview. 
          • The Manner of the interview i.e. meeting, phone etc.
          • The name of interviewer
        • All investigative reports and activity reports.
          • Including the date and time of each report and or activity. 
          • The Manner of the investigation and or activity
          • The name of investigating committee member.
          • The name of committee member conducting the investigative activity being reported.
        • Minutes of the committee’s consideration of the matter, resolution of the complaint and or referral to the membership committee.
        • The Board of Directors shall retain the right to
      • Ensure the Executive Secretary adds the entire original report in the members file.
      • Submit a summary of the complaint to the membership development and retention committee identifying development topics targeting recurrence prevent by other life members, as well as all classes of membership.